ALL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.All sales are considered final, no refund will be entitled.The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date.
Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturer's' service centre for any warranty service. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock). ONE-to-ONE Exchange of Products within 14 Days is applicable for Online transactions. Please refer to this link for more information and detail about our Shipping Policy ** We shall not be liable to any losses or damages in the event of delay or failure of delivery caused by the courier service provider. The delay maybe due to cut off date set by our courier service provider or overcapacity. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. **Kindly be informed that due to festive season (eg. Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department. We will ship out the pre-order item, the moment the item arrived. We may not be able to guarantee the estimated shipping date for Pre-Order item. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only. It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. 
It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. Failure to collect the order within the 90days time frame will result in the forfeit of the order and with no refund.Īll orders are delivered through our designated carrier. * Self pickup order must be collected within 90 days from the purchase date. * Please Inspect purchase item during self pickup, ALL IT will not be liable to any damage or missing item once customer leave the outlet. * Self Pickup hours will be subjected to change due to public holiday and ALL IT's company events. Once the order is ready for collection, we will send you an SMS message or email notification or Phone call. You can choose to collect your purchases at our Low Yat Plaza, Digital Mall, IOI City Mall & MyTown Shopping Centre outlet Please note that, the shipment delivery lead time and self pickup lead time will start on the next working day after your purchase. We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)
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