When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. To initiate screen-sharing tap Start Broadcast.When the support expert initiates the Teamviewer connection, you are prompted to Allow remote support?.Make note of Your ID and provide it to the NETGEAR technical support expert. Upon launching the app, Your ID is presented.When the installation is complete, open the Teamviewer QuickSupport app.Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store. Search for Teamviewer Quicksupport and download the app.On your iOS or Android mobile device, go to the app store.Follow the instructions on the initial setupģ.To install the Teamviewer Quicksupport on your mobile device: Please follow these steps to use iOS screen sharing for remote support. Therefore, when connecting to an iOS device, TeamViewer (Classic) is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves. Download and install TeamViewer (Classic) on Windows, macOS, Linux, Android, or iOS to connect to the device.Ĭompared to connections to other operating systems like Android, iOS doesn’t allow remote controlling the device.The app can be found in the AppStore for iOS. Download and install the TeamViewer (Classic) QuickSupport app for iOS on the iPhone or iPad you want to connect to.The following initial steps must be done to start a screen-sharing session for remote support:
Therefore, you’ll need to do some preparations before you can connect to an iOS device. Make sure every device is set up correctly in order to use the screen-sharing functionality for iOS devices. This is possible with Windows, macOS, Linux, Android, or iOS devices.
This article applies to iOS users in all licenses.
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